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Frequently Asked Questions

In which countries are the products available?
Belgium, Luxembourg, the Netherlands, Germany, the UK, Ireland, metropolitan France, Italy and Spain.
Does the price refer to the total price, including VAT?
The price is given in Euros (€). Only payments made in Euros (€) are accepted. Payment must be made immediately, when the order is placed, and by means of your credit card - Visa, MasterCard/Eurocard or Bancontact, Maestro, via Ogone. The order will be processed when Ogone authorisation has been received as in the described procedure.
Are the prices inclusive of all taxes?
For private individuals and companies: sales are inclusive of all taxes, with Belgian VAT at 21 % included. Delivery to another European Community member country:
Private individuals: sales are inclusive of all taxes, with Belgian VAT at 21 % included.
Companies: sales are exclusive of tax (on the condition that you provide us with a compliant intra-community VAT number).
At any time, Users may:
  • be provided with a summary of the products they have selected by clicking on "My Cart";
  • continue to select products by clicking on "Yes, continue shopping";
  • conclude their product selection by clicking on "Proceed to checkout".

On the order summary page where you are asked to key in your details, click on "Place order" to confirm your order. The order will only be recorded when you have confirmed that the information you have provided is correct. The website will acknowledge the receipt of your order as quickly as possible in the form of an email showing a list of your purchases which will be sent to the email address indicated by the customer when confirming the order.

When the order is accepted, the purchaser will be informed as to the availability of the product. If the order cannot be filled, the website will immediately inform the purchaser.
Paying?
The website has opted exclusively for payment by credit card via the secure Ogone payment system whereby all the operations connected with the use of your card for the on-line payment operation via the website are encrypted.

Cards accepted are: Visa, MasterCard/Eurocard or Bancontact, Maestro. You will be asked on the on-line payment page to key in your credit card number, the expiry data and the security number (the 3-digit number shown on the back of your bank card). When you pay, you will be directed to the secure Ogone site for all payment transactions. This system means that all your payment details are confidential (particularly your credit card data). In other words, at no time does the website know your credit card number - it is the financial organisation alone which receives this information, and in an encrypted form. The website is provided with a certificate issued by Verisign, which guarantees the fact that Ogone exists and that it holds an SSL certificate for the encoding of confidential information. Once payment has been accepted and confirmed, Ogone proceeds to verify and execute the on-line payment.
In which countries can deliveries be made?
Belgium, Luxembourg, the Netherlands, Germany, the UK, Ireland, metropolitan France, Italy and Spain. They will be delivered by the Post Office in Belgium and by UPS in the other countries.
Postage and packaging is free for purchases in excess of 150 Euros. In other cases, delivery charges will be borne by the Purchaser, and are:
Belgium: 5 Euros
Export: 30 Euros
Packages are insured by us for the entirety of the journey up to the moment when the purchaser takes delivery.
To guarantee their perfect condition and safety, all products are carefully packed and protected in keeping
with the accepted standards.
How is delivery made?
Products are delivered to the delivery address stated by the purchaser when the order was placed.
The carrier will only hand over the package on the production of an official identity document and the
purchaser's signature on the transportation docket to show that delivery has been made.

It is essential that purchasers check the package and the product at the time of delivery. Should a
purchaser identify some damage after delivery has been made, he or she must point it out immediately
on the transportation docket before signing to acknowledge receipt. In any case, in the case of obvious
or concealed damage, he or she should register a claim by email (customer at merdunord.com) and
registered letter [s.a. Mer du Nord, 3, PO Box 1 Boulevard Louis Schmidt, 1040 Brussels (Belgium)],
within 15 days (including public holidays) counting from the delivery date (the post mark standing
as evidence thereof).No claims will be accepted after this deadline.
Download the document to send it to us.
In the unusual situation where the purchaser should not receive his or her delivery in the month
following the placement of the order, he or she is asked to inform the vendor immediately by email
(customer at merdunord.com).
© 2013 MER DU NORD. All Rights Reserved.